We take your Privacy very seriously.
We go a long way to keep everyone's data safe, so you feel comfortable trusting Faceparty and the people we work with :]
Any and all personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and our obligations under that Act.
SO ...WHAT DO WE KNOW?
When you create an account on Faceparty, you provide us with lots of information ...such as your age, gender and what music you like etc. This stuff makes up your Profile, which is of course publicly available [that's the point!]. You're in full control of this information and can update it, delete it or change it at any time [by using the "my links" in the navigation, when you log on to your account].
This information is also stored on our servers, in something called a "database". If you delete something from your Profile, it's also deleted on our database at exactly the same time. This means you're in full control of the public information that our database stores on your account. You can change it, or remove it, at any time :)
Just make sure you only publish stuff on your Profile, that you want the public to see!
When you create an account on Faceparty, you also provide us with some private information, such as your password and email address. We need this information so we can identify you, correspond with you and log you on to the website.
Again, you are in full control of this information and can update it, change it or delete it at any time using the My Settings link, when you log on to your account. This information is encrypted when you give it to us [and when you amend it] for your security. The public cannot see this information. The information is stored in a secure data centre, by our hosting company.
If you order something such as a T-Shirt or an Event Ticket, then we may store your address in our database. This is so we know where to send the items you have ordered.
Credit Card Info:
We do not store your credit card details.
If you purchase anything by Credit Card, you do so with our "Payment Providers". These companies have their own Privacy Policies, which are made clear to you on their payment pages.
If we change Payment Providers, your data will be transferred securely. We guarantee that we will only use PCI DSS certified Payment Providers, who can be certified with an agency such as Trustwave.
Automatically Collected Info:
In order to offer you our services, we need to collect some info automatically. This extends to:
• Your IP Address
This is a special number which identifies your computer on the Internet. We need this so (a) we know where to send the web pages you request and (b) to identify you on our systems, so we can customise your web pages [for example, showing you which of your friends are online]. IP Addresses also help us to identify and block troublesome accounts [such as cyber bullies, trolls and spammers]. Also, for the same reasons, we may store something called a "MAC address".
• The Dates and Times that you "Log On"
We need this info, so our servers know if you're on-line.
• Your Browser Type
• Your Phone Number
If you send our systems a text message, we keep a record of it ...especially premium rate ones [i.e. if they have a "billing" associated with them]. This is so we can offer you customer service and identify you on our systems. Don't worry ...we don't send spam texts and we won't make this information available to anyone who would! If you call us, our system automatically stores your number. This is so we can offer effective customer service and manage your account.
Sometimes we'll capture details about your platform, operating system and web browser. This is so we know what kind of content to give you. For example, if you have an iPad we need to give you different webpages to someone using a PC. This is because different operating systems support different software ...we need to serve the correct software for your device.
Emails, Letters & Calls:
Sometimes you might need to contact us by email, post or telephone. We may keep a copy of this correspondence. This is purely so we can assist you and improve our services.
Cookies are small files, stored on your computer when you visit a website. The cookies we store contain randomly generated codes, which help us identify you. By storing cookies we know who is who, so we can serve you the right web pages.
The information we store in your cookies is fully encrypted, for your security.
Web servers, like all computers, can crash. Our hosting company takes backups of your data, so they can rebuild servers without losing your account, profile or messages. These backups are held in a secure data centre and are only available to our hosting company. They take daily backups, which are held for a reasonable amount of time. Nobody else has access to this information, so your data is safe!
Faceparty's servers use cache computing, in order to serve web pages faster. This means that after you delete content, that content may still exist in our servers' memories for some time. Typically this will be between 5 and 20 minutes. All cached data is permanently deleted each time our servers are restarted.
Unless you use In-Private Browsing, your browser may also use caching techniques to improve the speed of your experience, by storing data locally on your computer (as Temporary Internet Files). You can control if and how this happens and delete any such files, by following the instructions in your browser's settings.
Delivery of certain content requires you to agree to the use of your location. For example, if you want to search for members in your area.
Your location will be determined either from the location details that you provide to us (such as your country, area and post code/zip code), a lookup of your public IP address from a public GeoIP database (which gives us the location of your Internet Service Provider), or directly from the device depending on its capabilities and the permissions granted to access this information. You can control whether your device gives us this information directly from your device or handset.
Occasionally we will use your data for conducting market research and carrying out statistical, technical and logistical analysis. You will be entirely anonymous. Quite simply this enables us to ask, "How many members do we have in Wales?" or, "What percentage of our users are male or female?"
From time to time we may also track your navigation patterns. This helps us to understand the needs of our members and helps us to grow our business; it tells us what features are popular (or unpopular) and how you arrived at certain web pages. This information may also be used to compile statistical, technical and logistical analysis, as described above.
If your account is deleted, your Public Info will cease to be available to the public, via the Website. However, this information and your Private Info will be stored privately in our secure database for a period of time; usually a maximum of 3-6 months [the "Expiration Time"]. This enables us to protect your identity. For example, by keeping a record of your old member name, we can prevent anyone else from registering the same name for the duration of the Expiration Time.
Only the details that remain on your account, at the time you ask for it to be deleted, will remain on our database during the Expiration Time. This puts you in control.
If anyone engages in [or is reported and realistically suspected of] criminal conduct on the Website [for example harassment or attempted hacking], or is in serious breach of our Terms & Conditions, then we will retain all related evidence indefinitely, including but not limited to Public Info, Private Info and private exchanges. In addition this information will be stored at the offices of our legal representatives. This information will be used for investigation, civil and/or criminal prosecution. The information may be made available to the Police, the Crown Prosecution Service and/or the Courts. In the event of prosecution, or a Police RIPA request or a Court order, the information will also be made available to the victim/s.
We are required by law to keep records of any sales for a minimum of 6 years. This information is not publicly available, but the Tax Office and VAT Office have the right to inspect them, exclusively for accountancy purposes.
WHAT DO OTHERS KNOW?
We are very strict about who can access your information and what information can be accessed. Here is a list of those who can access your data, along with why and what they can access:
Our Hosting Company:
We don't host the website ourselves; we pay world-leading experts in secure web hosting to do so. Because the website's servers and database are managed and stored on site at our hosting company, they have full access to our systems (and hence all of your data). This is essential in order to operate the website from a technical perspective. Our hosting company is bound by a duty of care and treats your data as strictly confidential at all times.
OUR CONTENT DELIVERY NETWORK:
To make Faceparty faster, we use a third party content delivery network (a CDN). The CDN has thousands of web servers across the globe, which keep duplicates of Faceparty's publicly available content. This means that end users can get web pages from the nearest server in the CDN, instead of having to come back to our source data centre for each request. The CDN only has access to the data that you make publicly available, for example the content you post publicly on your Profile.
The general public can access any information that you post publicly, for example any of the content you post to your Profile (text, images, videos etc.). You can chose, edit and delete what information is publicly available when you log on to your account. If you don't want anything to be publicly available, don't post it!
Unless you delete your Profile, certain parts of your Profile are always available and cannot be deleted (without deleting your Profile). This is limited to your member name, age, gender, sexuality, country, area and region. This information is required for the browsing and navigation of our website. However, this information is anonymous unless you personally and specifically post additional information that could link the information to you personally. If you want to be anonymous, do not use a member name that contains your real name or any other words that could be used to identify you.
SPIDERS & BOTS:
Search engines, such as Google, have computer programs called "spiders" which trawl the net for data. For the Internet, this is a good thing ...it means we can visit Google and type in a few words and find exactly what we're looking for. These "spiders" find and store the web's latest info and profiles in their own databases. If they didn't do this, we wouldn't be able to "search".
Please remember, if you make anything publicly available on Faceparty [or any other website], then Google and any other spiders/bots will be able to make a copy. If you delete something from your profile, we'll delete it pretty much instantly. However, we cannot control how long Google (or any other search engines, bots and spiders) can keep a copy of your data. If you do not want something to be publicly available, do not make it publicly available.
If you want to opt-out from appearing in Google, Yahoo and Microsoft's search results, you can do so by following the instructions in the Privacy Settings of the My Settings tab. Please note that these settings will only take effect next time Google, Yahoo or Microsoft spider your Profile.
Sometimes we target adverts by gender, age and other profile information. We do not identify you personally. For example, you might simply be identified as "an anonymous male". This enables us to show you adverts which are more likely to be of interest to you. For example, this means that if you are female, we won't bother showing you adverts for beard trimmers ...we might show you adverts for make-up, instead.
We outsource our ad serving and often our advertising sales, to reputable market leaders [our "Ad Partners"].
Because of the way the Internet works, our Ad Partners will automatically know your IP Address. This is not avoidable; every time you view anything, anywhere on the Internet, the web servers that are providing you with the content need to know your IP Address, so they can serve the content.
COMPANIES AND CONTRACTORS:
Sometimes we need to outsource things to carefully selected companies and contractors, who are clued up with Data Protection. Examples include lawyers, chartered accountants and companies who do computer programming, or provide customer services.
The Police can issue a RIPA form, or a Court can grant an Order, for the release of any public and private information. We will comply with any lawful orders imposed upon us.
We go all out to keep your data safe. Here's a few things we're really proud of:
• Secure Data Centre
The company who hosts Faceparty's website also hosts websites for some of the world's largest corporations. This means we benefit from the latest security technologies. Your private information's as safe as can be!
• We're a Member of the ICO!
We are registered data controllers with the Government of the United Kingdom.
• PCI Security Standards
We are fully certified as PCI (Payment Card Industry) Compliant.
• SSL (Secure Sockets Layer)
Whenever you log on, update your private information or make a transaction, the information sent across your network [such as your phone-line or work/college computer system] is fully encrypted.
DO YOUR BIT!
While we do all we can to protect your private information, you also agree to act in a careful way:
Keep it Under Your Hat!
Never tell anybody else your password ...if you do, they can share your password with others and access all of your private information.
Be Aware of Scams:
Here's some essential tips, to help keep you safe from scams:
• We will never send you a message asking for your password or bank details. If this happens, no matter how genuine it looks, it's a scam [called "Phishing"].
• Make sure you have "anti-virus software" and a "firewall" installed [such as Norton or McAfee] ...and that you keep them up to date. This helps to protect your computer from hackers, viruses and other malware.
• If someone sends you an email with an image embedded, which is stored on their own server, they can secretly obtain your IP address. Never choose to enable images from strangers. If you don't have a good firewall, this is all that a hacker requires to be able to find you, hack you and to gain access to your computer and everything you type. Images that are attached to an email are OK [so long as you have good anti-virus software] ...so this threat only applies to images appearing in the body of an email itself.
• Only click or visit links pointing to websites that you know you can trust. If a link points to a hacker's server, you are giving them your IP Address and without the latest anti-virus and firewall software, you could be opening up your computer to hacking and malware.
• Never install software unless (a) it came from a trustworthy source, or (b) your anti-virus software says it's OK. This is because programs can secretly gather information and send it to hackers.
• Never give or lend your account to someone else.
• Be careful what information you share with people that you meet on-line, even if they seem genuine at first.
Not everyone on-line is out to scam you ...in fact, tens of thousands of people have met their loved ones through Faceparty! It's just important to be as clued-up as possible, when it comes to keeping your data safe, so you can have a better, safer time on-line :]
For the purpose of interpreting this document, the words "info", "information" and "data" all refer to the same thing.
We aren't responsible for any use or misuse of any information that you make publicly available.
We do everything we can to protect your Private Data and keep our technical infrastructure secure. However, we make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, or that it will be secure.
To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its content at their own risk.
Time for a Change?
Keep in Touch!
Any problems, please give us a call on 0800 865 4865 or write to us at:
I Blame Television Ltd, PO Box 184, Whitstable, CT5 3WF.
Calls are free from within the UK. From outside of the UK please click here.